TruePMG Rewards Terms and Conditions
Effective October 5, 2026
These terms govern the TruePMG direct-booking discount and loyalty and referral incentive program. Participation and discounts are subject to verification, availability, these terms, and the applicable reservation agreement.
1. Direct booking discount
Eligible guests booking directly through TruePMG receive a 10% discount on qualifying nightly lodging charges. This benefit is available to first-time and returning guests and has no scheduled expiration while the program remains available.
Discounts apply only to nightly lodging charges. Taxes, cleaning fees, pet fees, service and administrative fees, damage protection, deposits, add-ons, OTA fees, and other non-lodging charges are excluded. Taxes are calculated on the applicable taxable amounts. Program discounts cannot be applied to reservations booked through Airbnb, Vrbo, Booking.com, or another third-party booking platform.
2. Required registration and social verification
Every primary booking guest requesting any discount under this program must register with TruePMG and provide their full name, phone number, and email address before the discount is applied or confirmed. This requirement applies to the standard 10% direct-booking discount, the 15% first-stay referral offer, and earned 15% or 20% returning-guest rewards. Registration is required for first-time guests, returning guests, and referred guests alike.
Register through TruePMG’s designated program registration process or contact the TruePMG direct-booking team to complete registration. The registration must identify the primary booking guest and be linked to the reservation. Guests with an existing registration must confirm that their contact details are current. Registration does not replace social-membership, referral, or other eligibility checks required by these terms.
To receive a program discount, the primary booking guest must currently follow or be a member of at least one official TruePMG social account or community on Facebook, Instagram, or TikTok. This requirement applies to direct-booking guests, returning participants, and referred guests.
TruePMG verifies social membership at enrollment and again before applying or confirming a discount. Participants may provide their platform and profile identifier and, when privacy settings prevent direct verification, a current dated screenshot or other confirmation accepted by TruePMG. TruePMG does not request social account passwords. Posting, liking, sharing, or leaving a review is not required.
Pending verification does not automatically cancel an earned reward, but a discount cannot be confirmed until eligibility is verified. Social membership does not constitute consent to promotional email or text messages.
3. Returning guest enrollment and qualifying prior spend
A completed stay at a property while it was managed by TruePMG establishes a guest’s qualifying stay history. That stay may have been booked directly or through an OTA. Stays before TruePMG management do not qualify.
The participant’s first qualifying completed booking establishes the prior-spend amount used to calculate enhanced referral rewards. This amount is the verified nightly lodging amount actually paid after discounts and nightly-charge refunds, excluding all non-lodging charges. It remains the reference amount for subsequent reward cycles and may be used across TruePMG properties. A later, higher-cost stay does not automatically increase it.
Older verified qualifying stays may establish participation. The program’s 18-month reward expiration is not a limit on the age of a qualifying prior stay. If the first qualifying booking or its spend cannot be verified, the eligible 10% direct-booking discount remains available, but an enhanced reward requires verification before application.
4. Referring a new guest
A new guest is someone who has never completed a stay with TruePMG. A qualifying referred guest receives a total 15% discount on eligible nightly lodging charges for their first qualifying direct stay: the 10% direct-booking benefit plus an additional 5 percentage points for the verified referral. This first-stay referral offer is not subject to a prior-spend cap because the referred guest has no prior qualifying stay.
The referred guest must meet the social-membership and booking requirements and identify the referring participant before or at booking. Only one referrer may be attributed to a reservation.
The referring participant earns a 5-percentage-point increase only after the referred guest completes the qualifying direct stay and TruePMG verifies payment and eligibility. An inquiry, shared code, pending booking, cancellation, or no-show does not earn an increase. Later stays by that same referred guest do not earn additional increases for the original referrer.
After completing their first qualifying stay, the referred guest may participate as a returning guest and refer other new guests under these terms. People who have never completed a qualifying stay may use the direct-booking or first-stay referral offer, but cannot earn an enhanced returning-guest reward before their own qualifying stay is completed.
5. Enhanced returning guest rewards
One successful qualifying referral increases a returning participant’s available rate from 10% to 15%. Two successful qualifying referrals increase it to 20%. These are total rates, not amounts added on top of another program discount.
The enhanced 15% or 20% rate applies only to the portion of the new reservation’s eligible nightly charges up to the participant’s first qualifying booking spend. Any eligible nightly charges above that amount receive the standard 10% discount.
For example, if the first qualifying booking contained $1,000 in qualifying nightly spend and the participant earns a 20% reward, a new booking with $5,000 in eligible nightly charges receives 20% off the first $1,000 and 10% off the remaining $4,000. Total savings are $600. Fees and other excluded charges remain outside the discount calculation.
For a new booking below the prior-spend amount, the earned percentage applies to its eligible nightly charges. Unused prior-spend capacity does not become cash, a transferable balance, or an additional reward.
6. One reward cycle and reset
Each participant has one active reward cycle. The maximum available reward is 20%. Participants cannot accumulate multiple reward packages, bank excess referrals, or earn beyond the ceiling for a future cycle. Referrals completed while the participant is already at the ceiling do not produce a banked reward.
TruePMG applies the verified earned rate for the active cycle. A participant cannot split the cycle’s increases across multiple bookings or retain an unused increase after redeeming the cycle. The reward is reserved against one destination reservation and cannot be applied to concurrent reservations.
The cycle is redeemed and resets when the participant’s qualifying reward stay actually begins. The participant then returns to the standard 10% benefit and may build a new cycle through new qualifying referrals completed after that reset. Booking a future stay alone does not reset the cycle. Qualifying referrals completed before arrival may increase the active cycle’s rate, subject to verification, the 20% ceiling, and expiration.
7. Reward expiration
An enhanced reward cycle expires 18 months after the first qualifying referred stay that increases that cycle above 10% is completed. A second referral does not restart or extend that period. The participant’s reward stay must begin on or before the expiration date; making or reserving a booking does not pause expiration.
Deadlines are measured using the destination property’s local time, through 11:59 p.m. on the stated expiration date. TruePMG will communicate the applicable expiration date when confirming the reward. Expired enhancements return the available discount to the standard 10% benefit.
Where contact permissions allow, TruePMG may provide reminders approximately 60 and 30 days before expiration. Receipt of a reminder is not a condition of expiration.
8. Participating properties and booking restrictions
All TruePMG-managed properties participate, subject to availability and applicable property restrictions. A property that leaves TruePMG management is no longer available for program bookings through TruePMG.
A minimum two-night stay applies. If a property or selected date requires a longer minimum, that longer requirement applies. Occupancy, age, payment, house rules, and other reservation requirements remain in force.
Standard holiday and high-demand blackout periods apply, including Christmas, New Year’s, Fourth of July, and Labor Day weekend. Exact affected nights and any additional high-demand blackout periods will be identified in the applicable property’s booking calendar or disclosed in the written quote before confirmation. Program discounts do not apply to the designated blackout nights; eligible non-blackout nights in the same reservation may receive the applicable discount.
Program offers cannot be combined with other coupons, specials, promotions, or discounted offers. The 10% benefit plus an approved referral increase is one program offer. The first-stay referred-guest offer cannot be added to an enhanced returning-guest reward.
9. Participant identity and requesting a discount
The reward belongs to the verified primary booking guest. That person must be named on the reservation and participate in the stay. Payment-card information may support verification but does not transfer reward ownership to another person.
One participant’s reward applies to one qualifying reservation or unit per redemption. Spouses, partners, or other members of the same booking cannot split, duplicate, or combine rewards on that reservation. A genuinely independent guest with a separate qualifying reservation may receive their own eligible offer. Rewards cannot be sold, gifted, transferred, or exchanged for cash.
Guests should request the program discount before or at booking. If an eligible direct-booking guest later learns about the standard 10% benefit, TruePMG will review a request made within 30 days after booking and before check-in. Where applicable, the reservation will be adjusted or the eligible savings refunded without combining offers or overriding blackout restrictions. This correction provision does not retroactively create referral attribution, an enhanced 15% or 20% reward, or a first-stay referral offer.
The confirmed quote or reservation will show the applicable discount and qualifying nightly-charge basis. Eligibility and reward questions may be submitted through the TruePMG contact channel used for the direct reservation or the contact method shown on the TruePMG website.
10. Cancellations and booking changes
The reservation’s existing cancellation and refund policy determines any cash refund. These program terms do not replace that policy.
If a participant cancels before their reward stay begins in accordance with the applicable cancellation policy, the reserved reward returns to its active cycle at its previously earned level and may be used on another eligible booking before its original expiration. Cancellation does not create a new 18-month period.
If TruePMG cancels the reservation before arrival, the earned reward is restored. Its expiration will be the later of the original expiration date or 90 days after TruePMG’s cancellation. A cancellation caused by documented participant fraud or ineligibility does not create this extension.
A no-show or cancellation outside the reservation’s permitted cancellation terms does not automatically restore the reward and requires TruePMG review. After a reward stay begins, early departure does not automatically restore the redeemed cycle.
Changes to dates, property, unit, or charges require renewed eligibility checks and recalculation. Refunds are based on amounts actually paid and the applicable reservation terms, not undiscounted prices.
A referred stay that is completed and remains paid may still qualify after a documented partial refund or shortened stay. Fully refunded, uncompleted, fraudulent, or successfully charged-back stays do not qualify. Disputed payment cases are held until resolved. TruePMG will review affected rewards and notify participants of any correction; a service-recovery refund is not automatically treated as fraud.
11. Verification and misuse
Self-referrals, fabricated guests or stays, false evidence, duplicate redemption, and booking arrangements intended to manufacture rewards are prohibited. A shared surname, address, or travel party alone does not disqualify a genuine independent referral.
TruePMG may hold a disputed reward while reviewing supporting records. Verified errors or ineligible rewards may be corrected with a documented explanation. Participants may provide correcting evidence through their booking contact channel.
If an underlying referral is found invalid after its reward was used, TruePMG will review the circumstances individually. TruePMG will not automatically charge a stored payment card or remove unrelated valid benefits to recover a disputed reward.
Participants making promotional recommendations in exchange for potential referral rewards must disclose that connection clearly, for example: “I may earn a TruePMG booking discount if you book through my referral.”
12. Personal information
TruePMG uses participant identity, reservation, referral, social-verification, and redemption information to administer the program and resolve eligibility questions. Access is limited to authorized personnel and service providers as appropriate. Payment-card details and social passwords are not collected in the rewards tracker. The privacy notice published on the TruePMG website applies. Marketing consent is managed separately from program participation.
13. Program changes
TruePMG may amend, suspend, or discontinue the program prospectively by publishing updated terms and their effective date. Material changes affecting earned benefits will be announced at least 30 days before taking effect through the website and, where available and appropriate, direct participant communication.
Confirmed reservation discounts will be honored under their applicable terms, subject to documented eligibility corrections, fraud, agreed reservation changes, or requirements of law. Verified enhanced rewards earned before a program change will remain redeemable through their existing expiration dates under the terms governing those rewards. Earned benefits will not be removed through an undisclosed retroactive change.
These terms do not waive rights that cannot lawfully be waived.